SJ, Sweden’s largest rail operator, has announced it is using IBM’s Tealeaf customer experience management (CEM) system to get its mobile and online booking processes back on track
ComputerWeekly: Enterprise software
Showing posts with label uses. Show all posts
Showing posts with label uses. Show all posts
Sunday, 18 August 2013
Saturday, 3 August 2013
Virgin Media uses ETAdirect to manage engineers more predictively
Virgin Media is using predictive analytics to get the right engineer out to the right problem. It believes its use of TOA Technologies cloud-based ETAdirect system gives it a competitive advantage
ComputerWeekly: Enterprise software
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